terms and conditions
Once an order is dispatched from our premises, we (Melk & Heuning), are not responsible for any losses or damages to products that happened while in transit. Insurance for all parcels can be requested as an order note on checkout.
Shipping is charged at R99 for orders regardless of the ordering amount or parcel size. Processing time 3 days. Delivery times vary according to area. Expect delivery times of between 3-5 days .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
returns & exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at firstname.lastname@example.org. If you return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items send back to us without first requesting a return will not be accepted.
Exceptions / non returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
At Melk & Heuning we make use of the following payment methods to process your online order:
- Electronic Bank Transfer (EFT) into our bank account. Please use your order number as reference.
- Credit Card Payments secured via YOCO’s secure payment gateway.
- Instant EFT’s via YOCO’s secure payment gateway.
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need in order to fill your order. This includes your:
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, to help us know what web browsers people are using, and to find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to anyone.
Security and Storage
Only your billing, shipping, and order contents data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or to store your shopping cart contents. We use them only to track this information.